Job Description
Job Summary:
We’re hiring a Customer Support Specialist to join our growing remote team. If you're passionate about helping people and solving problems, this role is for you. You will assist customers via email, chat, and phone to resolve inquiries and issues.
We’re hiring a Customer Support Specialist to join our growing remote team. If you're passionate about helping people and solving problems, this role is for you. You will assist customers via email, chat, and phone to resolve inquiries and issues.
Key Responsibilities:
- Respond to customer queries in a timely manner.
- Provide product information and troubleshooting support.
- Document customer interactions and feedback.
- Process customer orders and returns.
- Collaborate with other departments to resolve complex issues.
Requirements:
- Previous experience in customer support or a related field.
- Excellent written and verbal communication skills.
- Ability to handle a high volume of inquiries.
- Strong problem-solving skills and a customer-first mindset.
- Experience with customer support software is a plus.
Benefits:
- Remote work with flexible hours.
- Health, dental, and vision insurance.
- Performance bonuses.
- Paid vacation and sick days.
